Details
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What is an advance order?
Advance order refers to the order you place before the official release date of the product. This option is usually available for limited editions. You place an order by entering all the details, which is similar to a direct order, but you will not be charged immediately. Your account will be debited only a few days before shipment or digital delivery. You will receive a reminder email before charging, and your payment information may be modified.
Can I make a return at Square Enix?
They only accept returns in sealed packages and within the first 14 days after receiving the order.
You must contact their support team. they will provide you with the return label, and the freight will be included. Once the package is returned and processed by their warehouse team, they will issue a refund immediately.
Note: they cannot create a return label for international orders, which means that they cannot pay the return fee, which must be borne by the customer.
My transaction is marked "scalefast" on my bank statement. Shouldn't it be square Enix?
Scalefast Co., Ltd. is a trusted partner of square Enix and an authorized supplier of products on the official website of square Enix store. By purchasing products from this website, you have signed an agreement with scalefast SAS. Therefore, on your bank statement, your transaction will not be marked as square Enix, but scalefast SAS.
Can I cancel my orders at Square Enix?
If your order has been shipped and you have received the tracking number, their best advice is to reject the package at the time of shipment. In this way, it will automatically return to their warehouse, and they will be able to issue a refund immediately after it returns.
If you decide to reject the package, please be sure to contact their team and let them know, so that they can pay close attention to the return.
My order hasn't arrived yet. What should I do?
- First, you need to check the status of the order.
Then, you need to check the status of the order. Once the goods are shipped, they will automatically send you an email with tracking number after the goods leave their warehouse. If your order has been shipped but you have not received the tracking number, please feel free to contact them and they will resend it to you.
If your order has been shipped, you have received the tracking number, but you can't see any movement, please wait a few days, and then check again. If you have waited, but still have not updated, please contact UPS/USPS and request an update, or contact their support team, and they will try their best to investigate, or provide you with instructions for the next step.
If UPS/USPS has marked your order as delivered when checking the tracking link, but you have not received the order. First, check with your family/neighbors or friends to see if they have accepted your package.