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What is their return policy?
They thank you for your purchase. They want you to be happy with your purchase. However, if for any reason you are not completely satisfied with your purchase, you can return it to them for a full refund only. All returns must be postmarked within thirty days of purchase. All returned items must be in new and unused condition with all accompanying original labels. To return, please email their customer service department for an RMA number. Keep items securely in their original packaging, all customers require an RMA approved by Customer Service to return items.
How soon will I get a refund?
Please note that you will be responsible for all return shipping costs. They strongly recommend that you mail your returns in a traceable way. After receiving your return and checking the condition of your order, they will process your return. Please allow at least seven days after receiving your item to process your return. Depending on your credit card company, it may take 1-2 billing cycles for refunds to appear on your credit card statement. For defective or damaged products, please contact them to arrange a refund or exchange.
What is their shipping policy?
They offer free standard ground 5-day shipping within the continental U.S. on orders over $50.00, excluding shipping products. They also offer expedited shipping. If you choose the expedited shipping option, they will provide additional shipping information after you place your order. All times and dates of product delivery are provided in good faith and are estimates only. For EU customers, delivery will take place within 30 days from the date they accept your order.
What are my shipping and delivery options?
They offer a variety of shipping options. In some cases, a third-party supplier may manage their inventory and ship your product. They offer worldwide shipping. Free standard ground, 5-day shipping does not apply to international orders. All orders will be shipped after processing. Their metal products are made to order with an average lead time of 7-10 days. The lead time for their "soft goods" such as their resistance bands, accessories and most accessories is about 3 days.