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Expiry Date: 12/31/2024
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How long does it take to process and deliver my order?
Processing times are not included in shipping ETA and range within 1-2 business days (holidays, special occasions may delay both processing and shipping times).
Although they try their best to ship your items out as soon as possible, the delivery times may vary depending on a number of factors: COVID-19. Shipping company's processing times. Custom examination (when bound outside Canada). Delays due to weather conditions, holidays, unexpected events.
Do I need to pay for duties and taxes of international orders?
For US customers, international duties and taxes are unpaid for both paid and free shipping. Your package may also incur handling fees charged by the final carrier and/or custom charges at delivery.
Sukoshi is not responsible for any fees charged at delivery. Such fees are the responsibility of the customer and are non-refundable in any form.
All Sukoshi policies are subject to change without advance notice. Be aware of your local custom regulations.
What are the rules for exchanging an order?
Exchanges are permitted within 14 days of receiving the product.
Item(s) purchased online can be returned through online exclusively by mail.
Original receipt or packing slip is required for all returns and exchanges.
Item(s) must be in its original packaging, unopened and unused.
Original shipping fees are non-refundable once tracking information is generated.
Sukoshi Mart is not responsible for any additional return shipping and handling fees made.
In the unlikely event of a defective product, please contact [email protected].
Products purchased from their store locations must be returned to the location of purchase, in accordance to the location's own return policy.
What if I want to cancel my ordeer?
If you want to change or cancel your order, you can contact them at hello @ sukoshimart.
Include "Order Cancellation/Change" in your email subject line as well as your order number.
If the order has been packaged or completed, it cannot be cancelled. They do not offer price adjustments.