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Does Sun Tail Mermaid offer Free Shipping? What is Sun Tail Mermaid Shipping Policy?
Yes. Orders that select the free shipping option are sent via UPS ground or USPS. They ship orders within one business day. Orders placed Monday-Friday before 11:00 am mountain time ship the same day (excluding holidays). Orders placed after 11:00 am mountain time will ship the next business day. Orders ship from Rigby, Idaho.
They offer expedited shipping options via UPS. The cost for these options will show during the check-out process when you select shipping method. If you would like your order faster than the free shipping option, you may select and pay for expedited shipping. The expedited options are UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air.
They ship to all countries outside of Europe. There is a flat shipping charge for international orders that you will see when you checkout.
What is Sun Tail Mermaid product gguarantee?
Sun Tail Mermaid are so confident in the quality and durability of our products that they offer the industry's top warranty and replacement program. They are happy to replace mermaid tails or monofins that break, tear, or rip free for one year. They have an excellent customer service team that is dedicated to ensuring all thier mermaids are happy mermaids.
What is Sun Tail Mermaid Exchange Policy?
If you made a mistake ordering, contact us as quickly as possible! They ship fast so you need to contact them as soon as you've realized your error so they can catch it before it ships.
If your order ships before they can fix it, you can simply return it and they will exchange it for the items you want to order. Or, if you're in a big hurry due to an event, you can reorder the correct items, then return the incorrect items for a refund.
What is Sun Tail Mermaid Return Policy?
Sun Tail Mermaid accept returns on new, unwashed, unworn (trying on is okay) items within 14 days of delivery. They gladly extend this return window during the holiday season and for other extenuating circumstances.
First, contact them for return authorization, then ship your unwanted item(s) along with the original packing slip and a note stating the reason for the return to the address below.