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How long does it take to deliver an international order?
For International orders only. Order will ship within 2-3 business days and be delivered 1-3 business days later.
This is the typical delivery time to major cities, but delivery time may vary based on country.
Do I need to pay for duties and taxes for international orders?
Yes. Shipments outside of the U.S. are subject to import duties and taxes, which are the responsibility of the recipient.
Since duties and taxes vary by country and by what was ordered, they are not able to supply an estimated cost. Please contact your customs office for more information.
If an order is placed on www.robertgraham.us and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package.
How to track my order?
You can find the status of a particular order on your My Account page, under My Orders.
Or you may contact Customer Service at [email protected] or 1 (866) 928-6248
Once an order has shipped, you will receive a shipping confirmation email that will contain your tracking number.
Can I return a gift?
Absolutely. Merchandise received as a gift that was purchased on robertgraham.us may be returned for a full refund to the original form of payment.
You may also exchange merchandise for a Robert Graham credit provided that they have proof of purchase.
When will I receive my refund?
Once your package has been received, your refund or replacement will be processed within 5- 10 business days.
Refunds may not appear until the next month's billing cycle on your credit card. You will be notified by email when this transaction occurs.
Please note that once your banking institution receives their information, they may need more days to process and mail to your account.