SupplyHouse.com Frequently Asked Questions
Does Supplyhouse offer internatinal shipping?
Sorry. They do not ship to locations outside of the United States.
If you choose to ship to a freight forwarding company, SupplyHouse.com cannot be held liable for any exchange with a forwarding company.
Once delivery is confirmed by UPS, SupplyHouse.com is no longer liable for the package.
Please be aware that merchandise purchased through SupplyHouse.com is only warranted within the United States.
How to track a Freight shipment?
Heavier items will ship via one of their freight carriers.
Once material has shipped, you will receive an email with the tracking number(s) of your package(s). Your email will contain an estimated delivery date.
Please note that the date provided is an estimate, and you are not guaranteed delivery on this date.
The freight company will call you at least 24 hours in advance of delivery to schedule a drop off time.
You may also call the freight company directly to schedule. Please reference your tracking number when calling.
What are the inventory and lead times?
Inventory and lead time messages are updated daily to maintain accuracy and are subject to change as orders are processed throughout the day.
If your order contains both in stock and out of stock items, those available will ship first.
When the remainder of the order comes in, it will ship separately. This does not affect shipping costs.
What are the non-returnable items?
A small number of items that they sell are labeled as "Non-Returnable". These special order items are not eligible for their standard return policy described on this page.
They do not accept returns or cancellations on these items once the order is placed.
However, the manufacturer's warranty still applies to these items.
Do I need to pay for the return shipping fees?
It depends. If you have ordered the wrong product or no longer want a product you ordered, you will be responsible for the return shipping cost.
Returns created because they mistakenly shipped you the wrong item and/or the item is damaged or defected, qualify for free return shipping up to 90 days after the item was received.
Please see the refund policy for your specific return for more detailed information.