Promo Detail: Click here and get 5% Off at Sweese using this promotion code.
Can special products be returned?
Most purchases from Swese can be returned within 30 days. There are some exceptions: clearance items cannot be returned for a refund (exchanges are accepted), and gift card refunds are not accepted. Discounted orders for festive events can only be returned and exchanged within 10 days of receipt of the item. Any chips when you receive the package, please feel free to contact them with clear pictures/videos. You can request a replacement or a refund. They will deal with it promptly.
Do they support free shipping?
Once your order is over $69.99, you can take advantage of free shipping within the US. Additional free shipping policies will be available during the event. They do not offer expedited shipping. Shipping is calculated based on the weight of your item, you can check the shipping on the checkout page before submitting your credit/debit card details.
How do returns and refunds work?
If you are not completely satisfied with your purchase, simply return the item in its original packaging and unused condition within 30 days of receiving your order. When they receive the item and inspect it, they will refund you. After the expiration date, the warranty service is invalid. You can also register as their customer to extend the 1 year warranty. Please note that you will be responsible for non-refundable return shipping unless the package arrives damaged.
What is their shipping policy?
Sad to tell you that they do not offer international shipping and their items are only available in the US right now. They will process the order within 1-2 business days. Generally speaking, your package can be delivered in about 3-4 business days. However, due to COVID-19, orders may be delayed 1-2 days. If you do not receive your item within 7 working days, please contact them immediately.
