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Expiry Date: 08/15/2024
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What is the best way to reach them?
They are always here to help, and they love hearing from their customers!
The fastest way to reach their team is via email, at [email protected]. They will respond to emails within 24 hours on weekdays or 48 hours on weekends.
Additionally, they are available via phone at (917) 979-2331.
What is their return policy?
They provide free shipping for returns and exchanges - you receive a prepaid return label and simply send the shoes back to them.
Returns & Exchanges are available for 30 days from the date your shoes were delivered.
How long does shipping take?
They ship quickly from their Connecticut and Missouri warehouses. If you place your order before 1pm EST, it will ship that same-day! On average, transit time is about 3-7 days.
If your event or deadline is within 2 weeks, please do tell them in the order notes so they can keep a close eye on your order!
They also offer Expedited Shipping options that will be available at checkout.
Route Shipping Insurance is available for all orders at checkout. Including this in your order ensures that if the shipment is lost in transit or incorrectly "marked as delivered" by the carrier, you will be eligible for a replacement shipment.
Pre-orders: If one of your order items is on pre-order, their policy is to wait and ship the entire order together. However, if you'd like separate shipments -- to receive the portion of your order that is in stock first -- simply let them know and they are happy to accommodate.
How does the sizing work?
All their Premium Flats feature our True To Fit sizing. Order your "normal" shoe size, and if you are a half size, go up to the next whole size. You can view their size chart here.
They don't offer wide or narrow sizes. Their shoes are Medium (B) width, and can fit well for AA Narrow - D Wide (but not extra-narrow or extra-wide). This is because the soft elastic trim helps mold to your foot. If you normally take a narrow, they suggest ordering your regular size. If you normally take a wide, they suggest ordering a size up.
What material makes up their shoes?
The main part of our shoe is made from ultra-soft fabric with a comfortable and gentle elastic trim.
The sole is cushioned with thick rubber, providing ultimate comfort.