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What is their return policy?
As these items are food items, they unfortunately do not accept returns, however, they may be refunded or replaced (depending on the issue). If you have problems ordering, please email [email protected]. They will do everything they can to make up for you! Any returns or refunds for products purchased from grocery stores or other locations other than their website should be sent directly to the place where the product was purchased.
What is their shipping policy?
They offer flat-rate shipping of $3.99 per order, and free shipping on orders over $60 and all subscription and save items! There is no additional shipping fee for orders placed in the US (excluding Hawaii and Alaska). TEAONIC can currently ship to all US states, excluding Alaska and Hawaii. They ship fast! Orders usually take 1-2 business days to ship and you will receive a tracking number once shipped.
How can I track my order?
Their TEAONIC team works around the clock to ensure your order arrives as quickly as possible, and they will email you as soon as it ships. If you need any updates, please email them, they are always here to help! After your order has been processed, you will receive a tracking number via email. Please use this tracking number for more information about your shipment.
Does TEAONIC contain artificial flavors or preservatives?
Do not! TEAONIC herbal teas are all natural. That means they don't use artificial sweeteners, additives, food coloring, flavoring or preservatives. They are not mixed with any other ingredients that could compromise their benefits or give you something you don't need or want. They are freshly brewed from organic natural ingredients as Mother Nature intended!
Is TEAONIC both hot and cold?
TEAONIC is equally delicious and beneficial whether eaten hot or cold. Depending on your mood or the weather, you may wish to drink TEAONIC hot. You can do this by pouring the TEAONIC into a saucepan over medium heat. The benefits remain, but they recommend against reheating multiple times. So no matter which way you prefer, you can enjoy TEAONIC cold or hot!