10% Off Thakoon Coupon Codes | Apr 2024

Can I still place an order online?

Yes, you can still place an order with them online and expect normal shipping and delivery times.

Can I return or exchange an item?

• Returns and exchanges on eligible products are being processed at this time, but due to added safety precautions at their warehouse, refunds may be delayed. Please expect your refund within 10 business days once received at their warehouse.

• Please note, final sale products are not eligible for returns or exchanges. If you have any issues accessing the returns portal and making any returns or exchanges please contact [email protected].

What's the delivery time?

• Continental U.S. orders that are in stock are processed within 5-7 business days. 

• Orders outside of the U.S. that are in stock are processed within 10-15 business days. Orders outside of the U.S. may be subject to additional transit time and customs clearance delays.  

• Note on preorders: if you preorder an item with an in stock item in the same order to an international shipping address, your order will be held until the preorder item is in stock to avoid multiple shipping and duty charges. 

Can I track my order?

Thakoon.com ships orders via DHL (international) or FedEx Ground (domestic). All packages are insured with a tracking number. When your order ships, you will receive a confirmation email with a link to track the shipping progress of your order.

Can I make a return at Thakoon?

• Holiday return policy: Orders placed between 11/10 and 12/12 will be eligible for return until 1/10/22. All other orders will be eligible for return under their standard 30 day return policy.

•  All returns, with the exception of returns due to defective merchandise, are subject to a flat rate of USD $12.75 for return shipments. The return fee will be deducted from the amount of your refund. Online returns are not accepted in store, and must be processed through their self-service portal.

• Promotional sale items are considered final sale, with no return, exchanges, or price adjustments.

• Final sale items such as gift cards and discounted merchandise (price as marked) are final sale and cannot be returned or exchanged.

• All returns with shipping addresses outside of the U.S. will be subject to a return fee of USD $12.75 and return shipping arranged at your cost; all fees will be deducted from the amount of your refund. If an order is returned due to a customer's refusal to pay any associated duties and taxes, it will be subject to a return fee of USD $12.75 and a restocking fee of USD $35. These fees will be deducted from the amount of your refund. Additionally, the outbound shipping fee of USD $25 is nonrefundable in any case.

What should I do if I receive damaged items?

Please contact customer service to report any damaged or defective merchandise immediately. Damaged or defective merchandise should be promptly shipped back to THAKOON for replacement. Defective merchandise will not be accepted after 30 days of original delivery date. Please note that you are responsible for the product until it reaches them.