30% Off ThatsArte Coupons | Apr 2025

Can I track my orders?

• When your order ships, they will send you an email with your tracking information so you can track the progress of your order all the way to the shipping address you provided.

• If you have an account at thatsArte.com, you can log in at any time to view the status of your order and track your shipments.

Can I make a return at ThatsArte?

Please contact them within 14 days of receiving the ceramics, stating your name, order number, product code for the faulty product, and clearly describing the problem with your product. They'll give you clear and simple instructions.Can I make an exchange at ThatsArte.

What should I do if I receive damaged items at ThatsArte?

• If possible, inspect all goods on arrival and make a written exception on the delivery receipt for damage to the goods or any other discrepancies or anomalies. Be sure to mark "to check for hidden damage" on the delivery receipt.

• If the inspection cannot be carried out on arrival, please inform the Courier immediately of the damage and indicate the shipping number. You can find customer service contact information on the delivery company's website or delivery receipt. Please keep the original packing materials for inspection.

• Important: Damaged goods will not be returned if the customer does not lodge a claim with the carrier concerned.

• Contact them within 24 hours of arrival with your name, order number, product code or description of the damaged item, along with a detailed picture of the damaged item and packing materials. Don't ship the damaged items back until they give you proper instructions.

What should I do if I receive wrong items at ThatsArte?

• The item you received is incorrect. Please contact them within 14 days of receiving the ceramics, stating your name, order number, product code for the faulty product, and clearly describing the problem with your product. You may be asked to send them pictures of some incorrect items. Please note that no return will be accepted if not previously agreed with them.

• ThatsArte.com will not accept the following returns: any incorrect items that show obvious signs of use, any incorrect items that are not returned in the condition they were received, personalized items, customized items, and items purchased from another seller. If, after reading this information, you feel that your refund amount is incorrect, please contact them.

How long can I get my refunds at ThatsArte?

• When they receive your response and confirm that all requirements have been met, you will receive a confirmation email. Once your return is accepted, they will notify their bank to issue a corresponding refund to the credit/debit card you used to place the order.

• Please consider that the processing time may take up to 10 days. Once your refund has been issued, the amount of time shown on your credit card statement will vary according to your credit card company's policies.

• If you have already paid via PayPal, they will refund you accordingly on your PayPal account. The amount of the refund will be announced within 24 hours. The actual reimbursement for the credit card associated with your PayPal account depends on the company that issued the credit card.