Promo Detail: All new mailing list members will immediately receive a discount code for a 10% off your first order.
Expiry Date: 06/18/2024
Promo Detail: All new mailing list members will immediately receive a discount code for a 10% off your first order.
Expiry Date: 06/18/2024
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Expiry Date: 05/20/2024
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Expiry Date: 05/20/2024
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Expiry Date: 12/27/2024
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Expiry Date: 05/08/2024
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Expiry Date: 12/31/2024
What is their return policy?
They only accept returns for credit from the original purchaser, and only if the product was purchased directly from ThermoWorks. All warranty claims will be handled by ThermoWorks regardless of where the item was purchased (do not return the product to a retail store). In all cases, a return authorization number is required. You can get a copy by calling their toll-free number. Write this number on the outside of the shipping box. They do not have a "buy and try" subsidy policy. It is the customer's responsibility to determine the suitability of the product prior to placing the equipment into service. Unused products can be returned within 30 days of purchase for a refund, less shipping.
How long does it take to receive a refund?
All boxes, packing materials, accessories, manuals and certificates must be brand new and resaleable or a fee equal to the cost of damaged and/or missing items (such as manuals, documents and certificates) will be deducted from the refund amount. Be sure to ship in a carton that protects the original item box or packaging. They recommend that you fully insure your package. Used or damaged equipment cannot be returned for a refund. A request for a Return Material Authorization Number must be made within 30 calendar days of purchase, and returns must be made immediately thereafter. Custom or special order products are non-returnable. Calibration is not refundable.
What is their shipping policy?
Delivery estimates are based on US orders. Orders placed on Saturday and Sunday will be shipped on Monday (excluding holidays). FedEx shipment days do not include weekends or holidays. USPS Priority Shipping does not include holidays. They are happy to accept international orders. They do export shipments every day of the week. They may require some additional information from you before you ship. Their "FedEx Canada Special" discount includes all local taxes, duties and shipping. There is no additional charge to the carrier when the package arrives. ThermoWorks pays in advance!