5% Off The Shaftesbury Coupons | Apr 2025

Can I make a cancellation if I have a schedule change?

• Cancellations must be received before 2:00 pm, 24hrs prior to the expected day of arrival. 

• If a cancellation is received later than the required date, or in case of no show, the hotel will charge for one night's accommodation.

• Please note that Special offers, Discounted Rates and Packages have different cancellation policies. Please check at time of booking.

• All Group Bookings of 5 rooms or more are subject to different agreed conditions as set above for Individual bookings. 

• In the event of cancellation or non-arrival, they will charge the full amount of the tariff specified, unless otherwise agreed in writing. 

• All cancellations must be made directly to the Groups' Desk London by fax or email and they will ask for proof of written cancellation.

Can people smoke at theshaftesbury?

• In keeping with the global initiative and while adhering to applicable laws, rules and regulations, The Shaftesbury Hotels Collection continually strives to accord a smoke free environment for all our guests, visitors and employees. 

• This smoke free environment is to be maintained, and hence smoking is strictly prohibited in the in the entire hotel. This includes guest rooms, corridors, bars and lavatories. The no smoking policy also applies to guests visiting our conference and banqueting facilities.

• Those not complying with the smoke-free law, will be committing an offence against the law. 

• The fixed penalty notice applicable on the person smoking is £200.00. They kindly request you to respect the law and abstain from smoking in the hotel.

How to make an reservation?

• The bookings will only be undertaken by providing credit card details. They accept Visa, Master Card, American Express, Diners and Switch only), valid until the date of departure from the hotel. 
• The credit card details will be passed directly to the hotel to guarantee your booking. The hotel reserves the right to take a pre-authorization on the credit/debit card for the first night to secure the booking 48hrs prior to the date of arrival. 
• If the card has been declined, the hotel will try to contact the guest and reserves the right to cancel the booking if an alternative valid card is not provided. Bookings cannot be guaranteed without a valid credit/debit card. Full payment is required upon check-in.
• Completing the reservation form will not constitute a confirmed reservation. The Shaftesbury Hotels Collection will send you the confirmation of reservation by e-mail or by fax with a booking reference number. 
• They will not take any responsibility for your arrival at the hotel without your booking reference number.