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How can I book a tour?
Find your preferred tour, click 'see dates' button, select your tour date then number of people, leave your contact information, continue to the payment page, and get your booking confirmation email. Start the adventure!
What does 'Instant Confirmation' mean when booking a tour?
Some of their tours are marked 'Instant Confirmation', which means you will be able to receive an instant confirmation of your booking via the email address you registered with TripGuru. You'll also be able to see your confirmed booking, with all the necessary details, on your personal booking dashboard.
What currencies does TripGuru support?
At the moment they only support transactions in U.S. dollars. If you're from another area, your credit card should automatically convert the charges into your local currency.
Can I get a refund for the cancellation?
Please contact their support team directly if you need to cancel your tour. Check on the tour page since different cancellation policies apply to different tours. Their team will reply you with the final cancellation confirmation.
How long it takes to get my refund?
Once you get confirmation of cancellation from their team, they will proceed refund within 2 business days, the refund will go back to the platform you originally used to pay to them. You can expect to see the refund reflect on bank statement in approximately 10 business days. For some banks, this process may take up to 30 days. Should you still not have received your refund in your account within these timeframes, please contact their support team directly.
Can I cancel my tour?
Yes, please contact TripGuru and they will offer you final confirmation about the cancellation. Their email: [email protected] note that last minute changes may not be accepted due to late.