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When will I receive my order?
If your order is placed before 12:00 pm Eastern time, Monday through Friday, then they will do their very best to ship your order that same business day. Health-care practitioners should expect to receive their order within 1-2 business days. Patients should expect to receive their order within 2-10 business days. Overnight and expedited orders are also shipped and delivered Monday through Friday (no weekend service). Please call Customer Service if you have an urgent order. International orders can expect up to 4 -6 weeks for delivery, barring any Clearance/Customs issues. Sometimes unforeseen circumstances arise that can delay a shipment’s arrival.
If your order has already shipped, please track your package online for the most up to date status. Please note Federal Express and USPS are experiencing delivery delays due to high volumes, weather and limited staff.
Does Thorne ship internationally?
Yes. Thorne does ship its products internationally. If you order on thorne.com, please allow up to four to six weeks for delivery, barring any unforeseen Clearance/Customs issues. Please note the end user is responsible for any duty/tax that is due at time of delivery. For other questions about international shipping, please contact their Customer Service Department at 800-228-1966 or email [email protected].
How do I return or exchange a product?
To return or exchange a product that you purchased from Thorne or from a health-care practitioner, please call their Customer Service Department at 800-228-1966 or email [email protected] to receive specific instructions on returns and exchanges.
Will there be shipping fees charged on my order?
All retail orders that are shipped within the United States – except to Alaska and Hawaii – receive free “Ground” shipping. All wholesale orders that have a minimum purchase of $99.00 will also receive free “Ground” shipping. If your wholesale order total is less than $99.00, then a shipping fee of $11.95 is charged. For Alaska and Hawaii orders, shipping is free if the order is more than $300, otherwise the shipping fee will vary, with a minimum shipping fee of $30.00. Expedited shipping, such as overnight shipping, is available by request, for an additional shipping fee. Please note overnight shipping charges displayed on the website is for smaller shipments. Large orders will be shipped standard service or charged actual overnight freight charges prior to shipping. For international orders (outside the United States and Canada), shipping fees are determined at the time of checkout, and these fees will be displayed prior to the payment being processed.
How do I update my account information?
After you log-in to your customer account, go to "Profile" and from there you can update your account information as needed. If you have existing subscriptions, then go to the “Subscriptions” tab and click Modify>Edit by each subscribed product you wish to change or updated.