20% Off ToolFetch Coupons & Promo Codes | Apr 2025

What are steps to returning product to Toolfetch?

• Product in new condition returned in its original package and all of the parts that the manufacturer included with the product.

• Packing slip with reason for return and return RGA number

• Make sure to wrap the item securely and keep the tracking number of the return package.

• We suggest that you purchase insurance for the item since we are not responsible for merchandise that is lost in return shipping. We recommend UPS.

• To expedite credit, please write include your RGA number on the label.

It says free shipping on ground, are there other hidden costs associated with free shipping?

• For Lighter Items: UPS & FedEx Items: products that are notated "This product qualifies for FREE SHIPPING", will ship by UPS or FedEx for free within the lower 48 states (Alaska, Hawaii, Puerto Rice, Guam does not apply)

• For Heavy Items: Common Carrier Items: products that are notated "This product qualifies for FREE SHIPPING", because of their weight or dimensions ship for free to a commercial or business address.

• Please note: additional fees may apply on delivery's made to a residential address or require liftgate service (Liftgate service will assist the driver to bring your unit down to ground level) to either a residential or commercial address.

• Don't worry they will take care of you! Either live chat with their customer service agents, call or email them if you have questions on their free shipping policy.

Will I be charged sales tax?

• Follow these steps to get setup as tax exempt.

• Create an online account here.

• When the account is created please contact their customer service team at 800-508-4735 option 3.

• Provide their cs team with your email address or phone number the account was generated under. 

• Their customer service team will send you a link to upload your exemption certificate. 

• Please make sure Toolfetch LLC is named in the “seller portion” of the exempt form, or they may not honor the tax-exempt request. 

• Their accounting dept. will review the certificate and validate. 

• Please allow them 24-48 hours to process your exemption request before you place the order. 

My order status says 'Pending'. What does that mean?

Their systems are updated every day with tracking information. If you see 'Pending' under your order status, please review the details of your order, they typically include notes or estimated backorder dates if your order hasn't shipped. If you need further assistance please contact their customer service department at 1-800-508-4735 and one of their representatives can assist you.