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What is the cancellation policy?

• Please contact them immediately if you need to cancel an order . An order is NOT deemed canceled until you receive a cancelation email from Totally Furniture. 

• If an order has shipped, or is in the process of shipping, it may NOT be cancelled. Our cancellation exceptions include special order items and orders which have already shipped. 

• Special order items include made to order items and items where a specific size, color, finish, fabric or other customization was selected. If your item has already shipped, you will be subject to the return policy noted below. 

• If you refuse receipt of an order, it will be considered a returned order and be subject to theirreturn policy. Also, if FedEx, UPS, or the designated freight carrier is unable to deliver the order pursuant to that company's delivery procedures, this order will be subject to the return policy listed below. 

What is the return policy?

• Your satisfaction is important to them and they understand that once you receive an item it might not be what you expected. 

• So, if you wish to return or exchange an item you must contact them within 7 days from the date the item was delivered. You will be responsible for round trip shipping costs. 

• If an item was sold with “free shipping”, theiroutbound shipping cost will be subtracted from your refund. Also, many manufacturers charge a “restocking fee” for returned items. If applicable, this fee will be deducted from your refund once the manufacturer receives the returned merchandise. 

What can I learn about teh shipping methods?

• Standard shipping method is ground shipping with FedEx or UPS. Delivery signature is not required for ground shipments. The carrier will leave the package in the normal delivery place for your address. 

• You may go to FedEx or UPS website to track your shipment. Occasionally, your package may not be delivered due to weather conditions or a concern for the package safety. This decision is made by the carrier. 

• Very small items may ship USPS. If you are purchasing multiple items from different manufacturers, your order will ship from different warehouses and may ship on different dates. They will email you all the tracking associated with your shipment once the item ships from the warehouse. 

• If your order contains multiple ground shipments, then they may ship with a Freight carrier based on the number of items and weight.

When will my credit card be charged?

• Your credit card will be "authorized" once you place your order. The authorization process is not a charge, however, it will verify that your card is valid. 

• Your credit card will be charged within 7 days from purchase. For special order or made to order items, including items where a specific size, color, finish, fabric or other customization was selected - your credit card will be charged immediately.