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What is return policy?
In order to process a return, you must first obtain a Return/Exchange Authorization Form from our Customer Service Center by calling 800.348.3332 (Monday - Friday, 9:00 am - 5:00 pm, EST) or sending us an email. If the merchandise is acceptable for return in accordance with this policy, a Return Authorization Form will be emailed to you.
Please make returns within 14 days of delivery using the pre-paid return shipping label sent to you with your order. You must also include the Return Authorization Form in your package.
These instructions must be followed exactly; failure to do so will prevent the processing of your return, and Tourneau will not assume responsibility for reimbursement or compensation.
What is Tourneau's shipping policy?
Once you place an order online, you will receive an order confirmation email. Please add [email protected] to your email address book and safe list to ensure you receive all order status information from their team.
Once your order is processed, you will receive a second email with your UPS tracking information.
For added convenience, you can always check the status of your order using our online tracking form.
For security purposes, they require a signature on all deliveries.
What is warranty policy?
During the warranty period and by presenting the valid warranty certificate, any material and manufacturing defect will be repaired free of charge. The warranty covers material and manufacturing defects existing at the time of delivery of the purchased watch. The warranty only comes into force if the warranty certificate is dated, fully and correctly completed and stamped by an official Tourneau sales professional.
During the warranty period and by presenting the valid warranty certificate, any defect will be repaired free of charge. In the event that repairs are improper to restore to the normal conditions of the watch, the Manufacturer's Warranty may replace it with a watch of identical or similar characteristics. The warranty for the replacement watch varies in duration by brand.