15% Off Tshirt Elephant Promo Code | Apr 2024

How do I get a quote?

The easiest way to get a quote is to use their Design Studio. Simply upload your design on your selected product and then hit the Get Quote button on the bottom of the screen. Once you are on the quote screen, select your desired quantity and then hit Update Quote. 

Can I make an exchange at T-shirt Elephant?

They do not offer exchanges on printed items. They can offer exchanges on blank garments if they are sent back to them unused. Exchanges will be subject to a 25% restocking fee paid by the customer. Customers will be responsible for the cost of shipping items back to T-Shirt Elephant. Exchanges can only be made once the items are received and confirmed undamaged by T-Shirt Elephant.

What happens if there is a problem with my order?

• At T-Shirt Elephant, if the custom products you receive differ materially from what you created or if the goods are otherwise flawed, or if your order arrives significantly later than promised, then you may be eligible to return the custom goods for refund within 15 days of receiving your custom order. They will have to take 1-2 business days to review a claim for a reprint or refund. 

• Please note, they will not provide refunds for artwork that falls within their standard artwork size and for garments that differ slightly than the size charts listed on their website. For items that are stained, damaged, or where the print is significantly different from what has been ordered, you may be eligible for a refund.

What happens if I want to change my order or add notes to my order?

• They allow customers to add notes to their orders to help clarify any additional details that could be reverent to their order. However, notes may not be followed exactly, and all designs will be printed the same size on all shirts, unless the customer contacts them BEFORE placing the order.

• They will under no circumstances allow notes to be made after an order is placed. They will allow orders to be cancelled only up to 24 hours after the order is placed, otherwise orders cannot be cancelled under any circumstances.

How does T-shirt Elephan determine pricing?

They determine pricing based on the cost of the specific product, the number of colours used in your design, and by the quantity of shirts required for your order. Everything is calculated automatically through the site.

How is my order shipped?

Depending on your location within Canada your order will be shipped by UPS or by Canada Post. They tend to use Canada Post for more rural locations and UPS for orders in major cities.

Does T-shirt Elephant offer rush shipping?

• They offer two rush options at checkout for speedy deliveries.

• Rush Delivery orders will ship within 10 business days and cost an additional 25% of the order subtotal.

• Super Rush Delivery orders will ship within 7 business days and cost an additional 50% of the order subtotal.