25% Off Turtle Wax Coupons | Apr 2024

How long can I get my products?

If your order is placed M-F before 2pm CST, your order will be shipped the same day. If it is placed after 2pm CST, it will be shipped the next business day. Typically orders arrive within 3-5 business days. Any orders placed over the weekend or public holidays will be shipped on the next business day. All their parcels will be shipped with a tracking reference number which can be emailed or sent to you via SMS. All Turtle Wax brand store orders will be shipped via UPS ground service.

Can I cancel my orders?

• If you wish to cancel an order, please contact their Consumer Affairs Team. If your order has been dispatched before cancellation you will be liable for the costs of returning the unwanted items. This returns policy does not affect your statutory rights.

• You may cancel any order free of charge and without giving them any reason, provided it has not yet been shipped. They begin processing orders placed at their online store almost immediately.

• Prior to requesting a cancellation, please check the status of your order via your confirmation email. If a tracking number has been assigned, they are unable to cancel your order. If cancellation is not possible, the product will be delivered to you and may be returned in accordance with the procedure set out in section "RETURNS OF NON-FAULTY ITEMS".

• If a tracking number has not been assigned, their Consumer Affairs Team will request a cancellation of your order at their warehouse.

How do I use a voucher code?

If you have a voucher to use, put your chosen items into the basket and go to the checkout. There you can select an option 'Do you have a voucher' here you can enter your voucher code and apply the discount to your order.

How do I track my order?

• You can track the status of your order by creating an account when you complete the checkout. Each account is created with your email address and a password of your choice.

• You can add a telephone number on the order confirmation page to allow order updates via SMS message.

• Each parcel they ship will come with order tracking, email and SMS messages will be sent by the respective courier to confirm date & where possible times on when your parcel is going to arrive.

What should I do if I my refunds are missing?

If you haven't received a refund within 5 business days of receiving your refund approval notice, please contact them and a member of their Consumer Affairs Team will be happy to assist.

How long can I get my refunds?

• Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund.

• If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 days.

• Refunds will be issued based on the original form of payment. If you paid via bank transfer you need to give this information to their Consumer Affairs Team Member when you initiate the return so that they can refund the money directly to your account.