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Ultra Mobile (46)
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Ultra Mobile Frequently Asked Questions
What is Ultra Mobile's return policy?
Ultra Mobile will honor SIM returns within 10 days of order purchase. It must be returned in its original unopened packaging and the SIM card must not be activated. They will process refunds within 15 business days of receiving the returned product. For questions about returns or exchanges, please contact them at [email protected]. If an item is defective, they can replace it with an equivalent product if they cannot supply the same item. Any return shipping will be covered. If the goods are not defective, you can return the package within 7 calendar days of arrival.
If I run out of uTalk minutes, can I buy more?
Yes, you can top up your Ultra Wallet by going online, texting 6700, calling their care team or visiting an Ultra retailer. Once funded, your Wallet Balance will allow you to continue making calls at that destination's per-minute rate. Do not purchase UpINTLs as they cannot be redeemed to continue calling uTalk destinations and can only be used for non-uTalk destinations.
How does Ultra Mobile's "Call Me Free" system work?
Ultra Mobile doesn't just help you save money - with the "Call Me Free" system, they can also help your loved ones save money when they call you! Here's how it works: they give you a local phone number that you'll give to people calling you from another country. The person uses that number to contact you directly, and they only pay for the local call...plus, you don't pay anything extra for incoming calls! Best of all, all Ultra Mobile users have unlimited access to "Call Me Free"! Please note that Ultra Mobile members should not use "Call Me Free" numbers to make international calls - doing so will reduce INTL minutes.
What is Universal Unlimited?
Globe Unlimited is a $10 add-on that allows Ultra users to call 5 unique numbers within the Globe network in the Philippines. You can add this feature to your account now, or start using it on the first day of your next 30-day cycle.