35% Off Urvapin Coupons | Apr 2024

Why Choose Urvapin?

• Original e-cig devices and e-juice.

• Best-priced products from top brands.

• Small Minimum Order Quantity (MOQ).

• Shipping to more than 100 countries.

• 3-6 month warranty for most products.

What do I do if I get a defective item?

If you unfortunately get a defective item, they apologize and pls provide with following basic information to their e-mail address: [email protected] , they would deal with and send the replacement as soon as possible. You order number on their website. The serial number of the product, you could find out on the back of the box, and pls take a photo. A video to show the problem, and take some photos.

How long will I get the feedback for the defective item?

They collect your information for the defective item and would pass this information to their supplier at that moment. As their supplier has fixed time to deal with all defective items in each month, they would get back to them in 2 weeks or 4 weeks, once they get the reply and get the replacement, they will get back to you and send out the replacement with updating the tracking number.

What do I do if I get the damaged items?

• In this case, pls do take a photo of the outside package for your parcel to show if the package is damaged, and open the box, and take a photo of inside box to show if there is some padding to protect the products.

• For damaged items, pls do take some photos to show the problem and do provide with their serial numbers.

How long can I get my refunds?

• When you raise to cancel your order for the pre-order item or the item unavailable, they would agree to cancel after checking. Once you place order and regret to order or order the wrong item, they would agree to issue a refund based on the case of your order not sending out.

• Warranty & Returns Policy is void if the product has been damaged by accident, improper handling, etc. not due to defects in material or workmanship.

• Items that are missing the manufacturer label containing a model number, part number, product id, etc. are not acceptable for Warranty and Returns return. Items that are unboxing, missing parts, box, headset or any other accessories from the original box are not acceptable for Warranty and Returns. For Netherlands airmail, if the package was refused, they can't get the package back. In this case, they will not be able to refund your order. Please be noted, thanks.

Why is the parcel returned by Post Office?

• Your postal code is not correct or your address is not detailed.

• The receiver refuse the parcel. Unable to deliver to the receiver for a long time. When postman is unable to deliver your parcel for the first time, they would leave a pickup mail and would keep for several days, if you do not claim it, the parcel would be returned. In this case, you need to make an appointment with the Post Office to pick up the parcel.

Why can't I have a view of my order on my account?

• Please do create an account first and place your order with signing in your account.

• If you have any questions, pls feel free to contact them by e-mail: [email protected], or contact with them by LiveChat.