25% Off wagamama.com Promo Codes | Apr 2025

How does the tip policy work?

• The process of allocating tronc is independent from wagamama + is governed by an elected committee of their employees from across the uk + lead by an elected tronc master. 

• Both front + back of house positions are represented and every employee has the opportunity to be on the committee.

• Wagamama does not charge administration fees to facilitate tronc payments to their teams.

• Wagamama is a national living wage employer with the majority of roles paying more than the statutory minimum with tronc being paid on top.

How to place an order?

• You must be at least 18 years old to place an ‘order’ through their ‘website’ and have the intention of collecting the order within the agreed time limit.

• You should check all of the ‘information’ that you enter when ordering is present and correct and correct any errors before submitting your ‘order’. 

• They are unable to correct any orders once payment has been processed. to add additional items to your ‘order’, please create a new ‘order’. in case of error, please call the restaurant you placed the ‘order’ with, as they may be able to assist. 

• You can only place an ‘order’ for collection on the same day, either for the next available collection time or for a time later in the same day. next day or further advanced orders are not accepted.

• If your payment is not authorised, your order will not be sent through to the restaurant or fulfilled.

Can I cancel or amend my order after placing it?

• You may cancel or change your ‘order’ after it has been submitted and payment has been authorised but this is only permissible up to 45 minutes before your chosen collection time. 

• This can be done by telephoning the restaurant directly. 

• No refund will be permissible if the attempt to cancel is made with less than 45 minutes until your chosen collection time.

• If you cancel or change your ‘order’, your original payment will still be processed. 

• Where you are eligible for a refund, you can obtain this by contacting their services contacting their customer services team via the website form at wagamama.com/contact-them. 

• They will process refunds within seven working days.

• If due to unforeseen circumstances they are unable to fulfil your ‘orders’ or if one of their ‘products’ is no longer available, they will offer a substitute or refund the amount that you have paid.