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Waterstones (50)
All 50
Editors' Pick 5
Coupons 42
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Waterstones Frequently Asked Questions
Which are not included in the scope of return?
Perishable items (including any food items and/or items with an expiration date) will not be eligible for exchange or refund unless such items are damaged, incorrectly supplied or not as described. They will be refunded to your original payment method. Waterstones Gift Cards are non-refundable.
What are the limitations on Waterstones gift cards?
Their collection of Waterstones gift cards and e-gifts is an attractive, simple and practical way to give family and friends the gift they really want. You can arrange for gift cards to be delivered by mail, or purchase e-gifts to be delivered by email. They also have options for corporate gift cards. Their stores outside the UK do not accept Sterling Waterstones gift cards. In their store, they also accept National Book Tokens and other gift cards and vouchers from select service partners, but not on Waterstones.com.
How do returns and refunds work?
Their free mail return address can only be used for orders placed on Waterstones.com. If you purchased an item at any of their stores and would like to return it, please contact the in-store bookseller. Waterstones will gladly exchange or refund your item upon presentation of a valid receipt. This does not apply to electronics or masks, refunds or exchanges will only be given if the seal is intact or the product is defective. Items must be returned within 60 days of purchase or receipt, whichever is later, in undamaged condition. In accordance with your statutory rights, your right to replace defective/damaged items has a return period of more than 60 days.
How does the UK ship?
Free delivery over £25 - 3-5 business days.
Second Class (£2.99) - 3-5 working days.
1st class (£3.99) - 2-3 business days.
UK Express (£7.95) - currently unavailable.