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Welooc Frequently Asked Questions
What about the tax?
Most Customers who bought from welooc do not need to pay tax. Canadian customers also need to pay customs duties if they exceed the tax-free limit for the month.
What is you shipping policy?
A shipment takes 7-14 business days to arrive, please refer to the table below for various shipping times to international destinations. The product processing time depends on the time frame of the quality check, the packaging and also on the store contingent of the individual product. It normally takes 3-10 business days for them to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc.
How to return?
Step 1: Please contact them at [email protected], indicating the item(s)you want to return. Describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send them a clear picture or video of the problem.
- Step 2: Usually they will reply you in 1-2 workdays. If your return was accepted, they will send you an RMA form and tell you where to send your package.Attention：Returned items without RMA form will not be accepted.
- Step 3: Once you send your package out, pls send them your tracking number, once they received it, they will refund you in 1-3workdays.