Werise Lighting Frequently Asked Questions
How long will it take to send out the items to my address?
They will select the most time-efficient transportation logistics based on your delivery address, such as: Fedex, UPS, USPS and so on.
- They will ship within 3 days.
- Usually, the package can be received within 7-10 days. If the package is delayed, they will notify you in advance.
- You can check the progress of the package on the official websites of Fedex, UPS, and USPS.
What's the warranty on my purchases?
They provide a 30-day refund for unreasonable returns.
They offer a 3-years warranty, a free lifetime after-sales service and a one-to-one technical support by engineers.
They attach great importance to the privacy protection of buyers. Your address and mobile phone information are only used for shipping.
How to Return and get the refund?
- If you do not satisfied with our products , Please contact them and their customer support will provide you a return address.
- Items must be returned with original packaging, manuals, and all accessories and documents provided by the manufacturer.
- Tell them your return tracking number, and they will follow up the progress of the return. Once goods are returned to our warehouse, they will arrange the refund for you as soon as possible.
How to replace it?
- Contact them and tell them the reason for the replacement, it is best to provide pictures or videos.
- They will sent you a replacement within 3 days.