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Why does my pillow seem to flatten over time?

As you make your bed each morning, grab the ends of the pillow and squeeze them together, then pull them apart a few times, this will allow all the memory foam pieces to fully bounce back, making them always new. Also just toss the pillow in the dryer every few months to allow the foam to rest and get the best results from your pillow.

Are all products fully machine washable?

Their Kool Flow Bamboo Silk Memory Foam Pillow, SlimSleeper, 100% Bamboo and Cool-x Gel Fiber Pillows are fully machine washable. All other products have removable covers and can be washed.

What does it mean that their pillows are completely machine washable?

Other pillow brands only have a washable cover, while the pillow itself can never be washed. Their shredded memory foam pillows can be easily washed in the washing machine. Now you can be sure that your entire pillow circumference is clean and healthy, not only on the surface, but throughout! Their pillows are dryer safe. Just toss it into the dryer's high setting.

What is their return policy?

All of their products come with a 100% money back guarantee. If for any reason you are not satisfied, simply return it for a full refund, no questions asked. See their Shipping and Returns page for details.

Are all foam pads machine washable?

Only the lid is removable and machine washable. You must remove and wash the cap. There is a fixed sub-lid designed to keep the foam clean. Foam is not washable.