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Yana Sleep (39)
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Yana Sleep Frequently Asked Questions
What is Yana Sleep Return Policy?
Yana offers a full refund on all unopened and unused items within 45 days from purchase, excluding the shipping cost on the original purchase. For Pillows, an unopened and unused item means a vacuum-sealed product. Return shipping will be paid at the customer's expense. Refunds will be issued only after the item has been received and inspected to confirm they are unopened and unused. Processing time can be up to 60 days to inspect a returned item. To begin the refund process, you must send an email to [email protected] that includes your order number.
Yana offers a partial refund on undamaged, opened items within 45 days of purchase. Customer will be refunded minus a 20% restocking fee on the original purchase price, excluding the shipping cost on the original purchase. Return shipping will be paid at the customer's expense. Returns will be issued only after the item has been received and inspected to confirm it is undamaged. Processing time can be up to 60 days to inspect a returned item. To begin the return process, you must send an email to [email protected] that includes your order number.
What is Yana Sleep Damage Policy?
Yana offers a replacement on any damaged items within 15 days of delivery with proof of damage. To report a damaged product, please send a photo of the damaged item, the law tag on the product and the condition of the original shipping box to [email protected]. Proof of damage is required to process a replacement for a damaged item and a replacement product will be shipped only after the photos of the damaged item(s) have been received. Depending on where you live and available inventory, the time for your replacement product to reach you may vary.
What is Yana Sleep's shipping times?
Shipping times may experience delays due to carriers being overwhelmed this time of year. Please allow 3 business days and up to 7 days for shipping to show movement. If your package is experiencing delays past 7 days please contact [email protected].
Orders placed over the weekend will not be processed until the following business day.
How do I wash Yana?
Yana is low maintenance but loves attention.
For the pillow cover, wash it in cold to warm water with a gentle detergent, free of bleach. They also recommend a gentle cycle if possible.
Something to note is when you put the pillow cover back on, they recommend doing so slowly and gently (as if pulling on a stocking) to prevent stretching.
For the pillow inner, they recommend spot cleaning and if needed dry cleaning.
Only the cover of your pillow is machine washable, the pillow itself is too heavy for standard washing machines.
Are Yana products safe?
All Yana products are manufactured by Hangzhou Weide Household Products Co. Ltd and are OEK-TEX100 certified. This means if a textile article carries the STANDARD 100 label, you can be certain that every component of this article, i.e. every thread, button, and other accessories, has been tested for harmful substances and that the article, therefore, is harmless for human health.