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Zenzii Frequently Asked Questions
Do they offer shipping outside of the US?
Yes, ZENZII does ship outside of the United States. The shipping options offered for international shipments are International Priority and International First Class. Unfortunately, free shipping is not available for international orders.
Do they offer expedited shipping?
Their standard shipping method is First Class Mail. If you need it sooner, Priority Mail (2-3 days) and Express Mail (1 day) are also options. Expedited shipping is available through USPS for an additional fee.
What is their return policy?
You have 30 days from the date of shipment to return any unused, undiscounted ZENZII jewelry. After your refund has been processed, you will receive an email notification from the ZENZII returns department. Please wait up to 5 business days for your return to be processed and an additional 10 business days for the refund to appear in your account. Discounted items purchased on sale are FINAL SALE only and cannot be refunded or exchanged. All international order must first receive an approval code from the ZENZII Returns Department prior to shipping.
How long does it take to get a refund?
After your refund has been processed, you will receive an email notification from the ZENZII Returns Department. Please wait up to 5 business days for your return to be processed and an additional 10 business days for the refund to appear in your account.
How do I take care of my jewelry?
They want you to enjoy your ZENZII fashion jewelry to the fullest. Please follow these care instructions to ensure that your ZENZII jewelry has long-lasting bold style and beauty!
After a long day of glamour, be sure to use a soft cloth to wipe off body oils after wearing your jewelry to keep everything nice and shiny.
Every order includes a free velvet ZENZII pouch. Store your jewelry in the included pouch after wearing to avoid scratches or tangles.
Handle your ZENZII jewelry with a little TLC. Avoid contact with liquids: water, lotions, hairspray, perfume cleaning products.