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What is their return policy?
Browns offers a free return collection service to all customers to make your process as fast and simple as possible. If you think your order isn't quite right, you have 14 days to return it. They recommend booking this service within 7 days of receiving your order to ensure safe delivery to them before the 14-day return window expires. If you do not want to use their free return collection service, please contact their customer service team within 48 hours of receiving your order to discuss how to return your package and request an RMA number. Browns may take up to 10 business days to process your refund and credit it to your account via the original payment method (excluding shipping).
What is their shipping policy?
Browns offers worldwide delivery via premium carriers. Due to government restrictions, delivery times in mainland China have increased. Packages currently take 10-15 days to arrive in non-Shanghai areas and 15-20 days in Shanghai areas. Their business is to ensure timely delivery of your order, so they will always aim to ship your order within 48 hours, pending product availability and credit verification. Remember that the time frame is an estimate and may sometimes take longer than expected.
Which products can be returned?
Please inspect all items thoroughly upon receipt before removing any additional labels and disposing of any original packaging. All items must be returned unworn, unwashed, undamaged, unused and showing any additional return label for a full refund. They can only accept returns from the same country your order was originally delivered to. If you need to return from a country other than the original shipping address, additional import duties may apply. Sanitary strips must always be attached to any beachwear or underwear being returned. Where possible, any designer packaging such as authenticity cards, dust bags and leather labels must also be returned as they are considered part of the product. Footwear and accessories must be returned unmarked and undamaged in the original undamaged boxes and protective shipping boxes provided.