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Expiry Date: 07/30/2024
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Expiry Date: 07/30/2024
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Does Ziamond provide lifetime guarantee?
Yes.
Ziamond is so confident about gems that they are covered by a Lifetime Warranty to maintain the original brilliance and luster. They are also guaranteed against cracking or chipping under normal wear.
Should your Ziamond gemstone display any signs of damage, Ziamond will provide a replacement gem at no charge to the original purchaser of the jewelry and stones that display normal wear and no abuse.
Ziamond may replace the gem with the closest color and cut available at the time. Fees for stone setting and goldsmithing will apply, as well as any shipping fees for purchases over 1 year.
How can I use the restocking fees of 20%?
Restocking fees of 20% will apply to the following conditions:
Items not returned in brand new and saleable condition and/or show any signs of any wear.
Ladies ring sizes below a 6 or above a 7.
Men's ring sizes below a 9 or above a 10.
Items returned without the original packaging, or if original packaging is damaged or altered. (Original packaging refers to jewelry gift box and outer box).
Can I modify an existing order?
Once an order has been placed and you have completed the checkout process, an order can not be changed. You will need to cancel the order and place a new order. You must request a cancelation by completing the cancel/change order form located at the Customer Service Center area of www.Ziamond.com.