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Zips Frequently Asked Questions
What is your shipping policy?
In-Stock, non-freight items, usually ship via UPS Ground the same day if ordered before 3pm central time. Factory-direct items ship promptly (usually within 7-10 business days) from our manufacturer's stock. We ship Monday through Friday and orders received during weekends and holidays are shipped during the next business day. If an item you order is temporarily out of stock, we will contact you with the next-earliest shipping date. At that point, you can choose to wait for the item or cancel it from your order.
If an item is over-sized or your exceeds 150 lbs., it may be more economical to ship via freight truck. Shipping charges will be quoted when you place your order. In some cases, shipping charges may need to be recalculated after your order is placed.
How about Warranties?
Parts Warranties. In some cases, parts do have a manufacturers' warranty associated with them. All warranties offered with a part are between the manufacturer and the purchaser.
Truck/Major Equipment Warranties
If you purchased equipment from Zip's, an equipment manufacturer's warranty as well as a OEM Chassis Manufacturer Warranty may be applicable to your purchase. Any warranty, if it exists, is between the product manufacturer and the purchaser. No warranty is offered by Zip's.
How to I pay or obtain an invoice for my previous orders?
If your order was placed before 8/17/18, you can do one of the following: Email [email protected], call 844-366-6552 or fax 800-270-3975 to get a copy of your invoice. If your order was placed after 8/17/18, please call us at 800-243-3194 or 800-222-6047.