Details 6 used
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What is the international express service?
Same-day delivery is not available due to different time zones between the US and other continents. They can only guarantee delivery dates for orders received three business days in advance. You have to call them to place an international delivery order; you can't do this online.
What is their cancellation policy?
While they will process your request as soon as they receive it during business hours, it is sometimes difficult to complete a cancellation request. Any cancellation requests after this period cannot be guaranteed and will be subject to a 20% fee.
What is their return/exchange policy?
Since they are dealing with fresh produce, many variables may affect the conditions of your arrangement. Depending on the type and variety of flower, you can expect the cut stems to look beautiful for at least 5 days.
Flowers: Please report any issues within 3 days of receipt. If applicable, flowers must be returned in the same container in which they were received.
Plants: Please report any issues within 7 days of receipt. Plants must be returned in the same container in which they were received.
Gift Baskets: Please report any issues within 3 days of receipt. Gift baskets must be returned in the condition in which they were received; all products are undamaged and in the same container or basket.
How should I get a refund?
Refunds will be processed within 1 business day of the product being returned to the store.
If a replacement product is offered and accepted, no refund will apply.
Adrian Durban Florist must be notified within the specified time frame. Items will be picked up according to their delivery schedule (and replacements will be provided). Customers are always welcome to bring products into the florist for immediate return and exchange.