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Can I cancel my orders at Allaboutdoors?

• They will try their best to ensure that your products are delivered to you at the fastest speed. Usually, this is much faster than 24 hours. they cannot cancel your order if it has already been shipped, but they will be happy to refund you through the return process described above.

• If your order is a "special order" product and they have placed an order with their distributor, they may not be able to cancel the order or issue a refund.

Can I make a return at Allaboutdoors?

If you need to return or cancel your order, please visit their Return page. Please note: You, the customer, are responsible for unpacking and checking your order upon receipt. Please contact them within 30 days of receiving your order to resolve any questions you may have. their inventory is constantly changing and if a significant amount of time has passed between receipt of your order and the time you contact them, they cannot guarantee that they can resolve any outstanding issues.

What's the package materials?

• When possible, they recycle paper, cardboard, packaging materials and boxes. Most hardware and components come from manufacturers and are purchased in bulk. Most do not have bar codes or retail packaging and can be repackaged in alternative boxes.

• Where possible, hardware is shipped in original retail or contractor grade packaging. they check parts before shipping and, if needed, add additional packaging to ensure safe delivery. Unless otherwise stated, all their parts and hardware are new.

• You can rest assured that all their parts and hardware will meet your expectations, otherwise they will repair or replace them. However, they cannot refund the freight cost incurred. 

What should I pay attention to when I make a return at Allaboutdoors?

• They cannot refund the following items: Having scratched, damaged, used or missing or replaced parts. Special orders, final sales or "non-returnable" such as the original website listing or as determined by the sales representative. It was damaged due to lack of proper packing and padding during return shipment

• In order for your purchase to be refunded, the item must be: Received within 30 days of approval of return authorization. Under new, resellable conditions; Proper packing and padding is the responsibility of the customer. Complete: Includes all parts, screws, hardware, etc. There are no missing pieces.

• Shipped with all pre-approved Return Authorization (RA) for doors and Windows. they reserve the right to refuse a full or partial refund of the purchase. If the returned item was received under non-saleable conditions and has been deemed non-refundable, they can send it back, if you wish, at your expense.

What should I do if I receive damaged items?

• They do their best to ensure that you receive the correct parts in the original condition in which you purchased them; However, mistakes sometimes happen. If you are returning an item due to their error, please let them know.

• If a damaged part is returned, they need a photo of the damage, a claim to the carrier, and determine if all the parts regarding the doors and Windows need to be returned. their customer service staff will arrange for your order to be replaced and refunded as soon as possible.