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What is the Economy shipping policy?
They currently charge a $6 flat rate price for their Economy Shipping option within the contiguous United States.
When choosing the Economy Shipping option, items will ship out within 3 business days (usually within 1 business day) of when your order is placed.
Depending on which location your item is being shipped from and where it is being shipped to, your package will be delivered within 3-7 business days once picked up and processed by UPS.
Your package will either be delivered by UPS or USPS depending on your residential address.
How long will it take to deliver my order by choosing UPS Ground shipping?
They currently charge an $10 flat rate price for UPS Ground shipping in the contiguous United States.
When choosing the UPS Ground shipping option, items will ship out within 3 business days (usually within 1 business day).
Depending on which location your item is being shipped from and where it is being shipped to, your package will be delivered within 1-5 business days once picked up and processed by UPS.
Can I receive a tracking number?
Yes. After orders are processed and shipped, a tracking number will be sent to the email address indicated on your order or customer account.
Due to differing inventory in their stores, it is sometimes necessary for them to split shipments among more than one location.
Your order will arrive in the same number of packages as tracking numbers that you receive.
How to make an exchange at an Alumni Hall store location nearest you?
Bring your item(s) with a copy of your bar-coded receipt. Even exchanges can be done without your original form of payment.
If exchanging for a less expensive item, refunds must go back onto the original form of payment or you will be issued online/store credit.
If exchanging for a more expensive item, additional payment must be made at the time of the exchange.
Please note, not all retail locations carry the same products and/or teams so you may not be able to find the product or size you are wishing to exchange for at every location. Please refer to the Find In Store feature on the product page or contact [email protected] if you wish to check availability of a product.
Can I return an item in-sotre?
Yes. Bring your item(s) with a copy of your bar-coded receipt and the credit/debit card used to make the purchase to your local Alumni Hall store.
Credit(s) can only be issued back to the original form of payment.
If you do not have your original form of payment, online/store credit will be issued.