Avidmax Frequently Asked Questions
How can I redeem Gift Certificate?
You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402.
Browse the store and add items to your cart as you normally would.
Click the 'View Cart' link to view the contents of your shopping cart.
Type your gift certificate code in to the 'Redeem Gift Certificate' box and click 'Go'.
What type of payment do you take?
They accept MasterCard, American Express, Discover, and even PayPal payments.
They also accept cheque payment. Please send them the check and attach all the product information required in your order. They will deliver the goods as soon as the check is cleared.
How can I calculate shipping freights?
All orders over $25 will be provided free of charge to U.S. ships under $48. For an expedited freight quotation, simply add your item to the shopping cart, and then click to view your shopping cart. Click the green "estimate shipping& tax" button, and then add your country, state, and postal code to view your real-time estimates.
Need I pay for the additional duties?
Orders may be subject to additional customs, import duties and taxes (which are beyond their control, vary by country, and are not included in the shipping price). These charges are the responsibility of the customer and must be paid upon delivery. Please call your local customs office for more information.
How to return the Order?
Submit your details by filling in the form below. Please include your name, order number and why you want to return the item.
Wait for an e-mail back from them with your RMA number. They process these as fast as they can during their normal business hours, M-F 9a-5p. Please verify that the return item in the e-mail is correct.
Print the RMA email, which is included in your return package. At the bottom of the page, you will find a place to indicate whether you want a refund or exchange. (if you want to exchange, please note which items in your tax return you want to exchange.)
Ship your return item(s) back to them using any shipping service of your choice. They do recommend you use a service that provides tracking or delivery confirmation. Please put your name, order number, RMA number and the reason for return or replacement into the package together with your returned goods. Please do not use the package as the shipping package.
