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Where is my Order / Shipping Updates?

After your Echelon order is processed, you will receive an email with tracking information. All products, except Echelon Stride treadmills, are shipped via UPS or FedEx. Echelon Stride treadmills are shipped via NSD. Please use the links below, with the tracking number from your email, to check on your shipping status.

How Do I Know What Classes To Select In The App?

They have arranged classes by both length and intensity of workout, so you can choose which classes best suit your fitness level. You can also filter classes by instructor and music type. Go at your own pace! The instructor is there to give you suggestions and guide your ride, but the workout is always yours.

How High Should My Seat Height Be?

Adjust the seat to one of 4 heights based on your height. Your legs should not reach for the pedals (this is too high), nor should your knees feel cramped (this is too low). 

Is there a Return Policy?

• Only items purchased directly from echelonfit.com will be accepted for returns. If you purchased your product from a third-party seller, please contact the seller directly to discuss your return options.

• If you are not satisfied with your Echelon product, you may submit a request for a return within thirty (30) days after its delivery, and Echelon will provide a prepaid shipping label for the return.

• Returns requested within 30 days will not incur any fees and any shipping costs paid by you will be refunded provided that the product is returned in brand new, re-sellable condition and returned in its original packaging with its tags, user manual and charger.

Where do I find the serial number on the Echelon Connect Bike?

The serial number is on the back of the tablet stand.  The Zero is a number (0) not a letter (o).  This information is needed when signing up for a subscription, and they appreciate you referring to them when submitting a warranty.

What is the Warranty on the Echelon Connect Bike?

• The bike comes with a 1-year warranty. 

• If you still are having issues contact them.

• Any damage occurred in shipment, please message right away, so we can also address it with the shipping carrier. 

What Clothing Should I Wear?

Dry-wicking athletic clothing is recommended (because you WILL sweat!). DO NOT ride in loose-fitting bottoms, especially flare-bottom pants as the cuff could catch on the pedals and/or crank arm assembly.

Is There A Weight Limit And Recommended Height For My Echelon Connect Bike?

• Yes, 300 (136 kg) pounds is the recommended weight limit. 

• Height requirements:

• - Originally 6'4" (193cm), however, they now have riders up to 6'8'' (203cm) using the bike, and enjoying it.  Many professional sports players are some of their biggest fans.

• - Originally 4'11 (149 cm), but they now have riders as tall as 4'5'' (134 cm) using the bike.