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Can I change the delivery address or cancel my order?
All orders are processed and shipped within the working days of the Portuguese national calendar. When placed until 14:00 (GMT), they are shipped the same day. Rare exceptions may occur, in such case your order will be dispatched as soon as possible.
In case you want to change the delivery address or cancel the order before it's dispatched from their warehouse, you can do it by following the link sent in your order confirmation mail “SEE ORDER DETAILS”.
Where can I find my Invoice?
If you were logged in your account at the time of the purchase, on your account you can select "Track my Orders” and, in that tab, you will find all of the purchases you have made with them and you can download their invoices.
If you do not have an account created or if you didn´t log in when you place your order, you can access and download your invoice through the shipping confirmation email.
How and when should I make a complaint about my order?
At Care to Beauty, they have a Customer Care team ready to help you with any difficulties or complaints. Please read carefully all the following notes and after, please contact them by the form .
What are the products expiry dates?
Care to Beauty has a large catalogue and they receive stock replenishment daily from their suppliers, meaning that their products have a high turnover.
They want to highlight that they are an online store based in Portugal and a lot of cosmetic products (in Europe) do not have an exact expiry date indicated.
In the European Union, cosmetic products with a longer shelf-life are not required to carry a "best used before end of ..." date. Instead, there has to be "an indication of the period of time after opening for which the product can be used without any harm to the consumer".