Details
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What is their return policy?
Is something in your order not working for you? no problem! You can return your order within 30 days from the date the order was shipped. For US and UK customers, they offer you the first return for free. All you need to do is print the return label in your RMA request. You can also use return labels at your own expense. You can only return unworn, unwashed, undamaged items with original labels and original packaging. Returns will be processed within 7-10 business days of receiving your package. Refunds will be issued to your Chicwish store credit or original payment account at your request.
What is their shipping policy?
They ship from the US, UK, Belgium or China, depending on your destination country and item availability. They pay the import duties for you, if you have been charged import duties, please email them before paying the duties. Delivery time = 3-4 business days processing time + shipping time. You can get shipping options/carriers along with shipping and delivery times during checkout. Free shipping on orders over $50. If you selected free shipping, allow enough time to select free shipping if you need to order for a specific date event. Once your order ships, your shipment tracking link will be emailed to you. You can cancel your order before they ship.
What is the policy for defective/broken products?
If you receive a defective item, please contact them first and they will send you a new replacement, there is no need to return the defective item to them.