10% Off CoffeeAM Coupon | Apr 2024

Can I place an order over the phone?

Yes you certainly can. You can place your order over the phone during their regular business hours (8:30am-5:30pm, Monday through Friday) or you can place your order online.

How safe is it to order online?

They provide you with secure servers such as eTrust and Safe to Shop certificates to make certain that you have a safe shopping experience; rest assured because your information will always remain confidential. 

Does CoffeeAM offer any shipping deals?

Yes. They offer $5.95 flat rate shipping on 2 bags or more of coffee and/or loose-leaf tea in a single order. Shipping charges for other items will be calculated based on the weight of the product and the shipping distance.

How long will it take to get my order?

Depending on your shipping address, it can take anywhere from 1 to 7 business days before you get your order. They normally use FedEx or the United States Postal Service (USPS) for delivery. If you would like to have it delivered by another service, please specify when you place an order. For an additional surcharge, they offer Next Day Air, 2nd Day Air, and 3rd Day Air if you wish to get you order sooner than the average estimated shipping.

How can I track my order?

They provide tracking numbers as well as delivery confirmation on all orders, and after your order ships, you will receive an email with your tracking number. If you do not receive this email, contact them on their customer service line.

What is CoffeeAM's return policy?

• If you are not satisfied with your purchase, simply contact them within 15 days of receiving the item, and ship back at least 80% of the opened product to them to receive a refund less the shipping and handling charges incurred.

• Jamaica Blue Mountain Estate or Hawaii Kona Estate coffees may be subject to a 15% restocking fee at the time of return; this is determined on a case by case basis.

What is CoffeeAM's exchange policy?

If you are not satisfied with your purchase and would like to exchange it, contact them within 15 days of receiving the item, and ship it back to them. You will receive an exchange less the charges incurred, as well as the price difference of the exchanged product if any.

What is the exchange policy on equipment?

They offer a 100% satisfaction guarantee on all equipment for 30 days. If you are not satisfied with your purchase within this 30-day period, call their customer service department to get an RMA number through which your return will be processed. Non-defective products are subject to a 15% restocking fee, and your exchange or refund will be processed shipping charges incurred.

Are shipping costs refundable?

Shipping is seen as part of the transaction and not part of the product; for this reason, shipping costs are non-refundable. However, if a product is damaged or defective, they will refund the original shipping charge and send you new one.