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What is the return policy for loose diamond?

• Returns on their loose diamonds, rings made using “design your ring” feature, pre-set engagement and wedding rings, custom jewelry, custom jewelry with a center diamond or a gemstone, are a bit different. Since their prices on the loose diamonds are the LOWEST on the web, they rarely have anyone wanting to return a diamond purchased from their site. 

• To maintain their competitiveness, all Certified Loose Diamond purchases come with a 7-Day policy Money Back Guarantee. 

• If for any reason you are not satisfied with your Certified Loose Stone purchase or with your customized setting, you have 7-day policy from date of receipt to obtain an RAC Number and return the item to them. Receiving RAC number alone doesn’t mean that the item can be returned after 7-day policy. The Warehouse must receive the item within 7-day policy of original delivery date in order to receive a full refund. 

• All Certified Stones must be returned with the original Diamond Gemological Grading Certificate and appraisal. Returns that are not accompanied by the original certificate will be subject to a certification replacement fee ranging between $200 and $10,000.

How will the Criashelly process my return?

• Once your return is received, CRAIG SHELLY Quality Assurance department will review it. 

• You will receive e-mail notification regarding your return or exchange within seven business days.

• Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. 

• Items that show signs of wear or have been resized or altered (by a jeweler other than CRAIG SHELLY), engraved, altered, or damaged in any way cannot be accepted or processed for return.

• CRAIG SHELLY will not be responsible for loss or damage of return shipments.

What preparations should I do to my return package?

• Package your return and remember to include all original packaging material. Please write the Return Authentication Code (RAC) on the outside of the box you are returning.

• Please note that FedEx and UPS will only insure packages up to $500. For items worth more than $500, please ship your package through USPS, insured for the total value of the contents.

• No refund will be issued on custom orders and watches. Only merchandise credit will be offered.

• 20% restocking fee for returns within 7-day policy. Returns made 7-30 days from purchase will receive store credit.