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Can I get Free shipping at Crayola.com?
Yes.
Crayola.com offers Free shipping on Orders $30 or More. Valid on Crayola.com Ground shipping only.
After processing time, please allow 4-8 business days for Ground delivery.
Ground discount will be applied at checkout. Exclusions may apply. Not valid on previous orders. Offer may expire or be withdrawn without notice due to error, fraud, or unforeseen circumstances. Void where prohibited. No code needed.
What is Crayola.com Return Policy?
Crayola hopes you love your items as much as they do but they understand sometimes things must be returned. Crayola accepts returns of most merchandise within 30 days of your purchase. If you need to return an item, please follow these simple instructions.
Review the instructions on the bottom of the packing list that came with your order.
Fill out the return section on your order packing slip to indicate which item(s) will be returned. Place the return form inside the box along with the returned merchandise.
Affix the return address label to the outside of package.
Customers are responsible for return postage.
Drop your package off at any USPS, UPS, or Fedex facility.
Save your tracking number.
Once they receive your package, they will process the return within 14 calendar days. The total amount (including price and tax only) will be refunded or the item will be replaced.
Questions about a Refund or Exchange
How can I track my order?
You can track your order two ways! Please allow 1-2 business days to package and process your order.
Simply click here, and provide your order number, email address, and zip code.
If you have an email address on file, you will receive a Shipment Notification email once your order has shipped. Simply click on the link to be redirected to the Fed Ex tracking page.
Does Crayola.com have any Sale/Clearance products?
Yes, Crayola.com is offering a huge sale right now. You' d never want to miss it. Up to 70% OFF. Click here to view all SALE items.
Can I cancel my order?
They appreciate your purchase and are sorry to learn you need to cancel your order. Once your order is submitted, processing begins immediately. While they are unable cancel it in our system, once your order arrives, you may return it. They will receive the return and process a refund within 14 business days.