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Pottery Barn Kids (26)
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Pottery Barn Kids Frequently Asked Questions
What is their return policy?
You can return eligible items within 30 days of receiving your order, or within 7 days of Quick Ship upholstery items for a refund of the item's value. Original receipt or gift receipt required. Items with monograms and custom furniture or rugs are not eligible for return. Original Receipt - Returns with an original receipt will be refunded to the original payment method. Gift Receipt - Returns with a gift receipt will refund the amount on the gift receipt as a credit on the item. Shipping Fees - Shipping fees are non-refundable and previous purchases are not eligible for price adjustments. Online returns are only available for items shipped to the United States. If you want to return an item shipped outside the United States, see International Returns and Exceptions.
How do I change or cancel my order?
To change or cancel your order, please contact Customer Service at 1.800.993.4923 Front Door deliveries cannot be cancelled as they are processed immediately to ensure fast arrival. They do not accept changes or cancellations on certain items, please check their return policy.
What does "Clipper" mean?
If an upholstered item is marked "Fast Shipping," it means it's in one of their warehouses and can be delivered within 2 to 4 weeks. There is no additional charge for fast shipping items. Please note that expedited shipping status is subject to product availability at the time of shipment.
What is their shipping policy?
Free shipping on orders over $99. Items shipped to Alaska, Hawaii, and U.S. territories are shipped by UPS or USPS for an additional $10 fee. For an additional fee of $26.00 per address, they can arrange next-day delivery to most destinations in the contiguous 48 states. Home delivery is available at a lower flat rate on select items. With DOORSTEP DELIVERY, you are responsible for bringing items into your home, excluding assembly. For multi-unit buildings, items will be placed in the secure lobby area or building concierge.