Promo Detail: Free shipping on your orders over $50 when you shop at dbjourney.com!
When will my order arrive?
Db delivery time can vary slightly depending on your location. Included in the below estimate is the processing time of up to three business days that their warehouse requires to process, pick, pack and prepare your order for shipping. The delivery time is currently: 3-8 business days* for Europe, US & Canada and 3-10 business days for Australia.
Can you ship express/expedited?
Db is offering express/expedited to the countries in Europe.
Do I have to pay customs or taxes?
All orders from Dbjourney.com are shipped DDP (Delivered Duty Paid)*. This means that the cost of customs/tax is included in the price you see during checkout. You will not receive any additional customs or tax after you've placed your order.
Can I exchange my product into something else?
Unfortunately, Db is not offering the opportunity to do exchanges at the moment.
What payment options do you accept?
Db accepts the following payment options: VISA Mastercard, Klarna (SE, NO, EU), Apple Pay, Vipps (Norway only), Google Pay (US only), Facebook Pay (US only), Discover (US only), Diners Club (US only), Shop Pay (US only).
How much does it cost to return?
Nothing - free returns for the whole Db-Family! Db offers free returns* if the following criteria are fulfilled:
The return is initiated within 100 days of the date you placed your order.
The product has to be undamaged and with no signs of use.
The tag will have to be attached to the bag as it was when you received it.
