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What are the conditions for returns?
They do not charge a restocking or return shipment fee.
Return only applies only to the original owner.
Only applies to purchases made directly from Diamond Mattress.
Does not apply to purchases made from third-party retailers or Amazon.
If mattress was purchased in-store, the mattress must be returned to original purchase location.
Diamond Mattress cannot accept a return that was purchased in-store. All in-store purchases must be returned to the original purchasing location.
Law tag must remain on the mattress. Returns and exchanges are void if law tag is removed.
Mattress cannot be returned or exchanged due to normal wear and tear, stains left by consumer, or because of insufficient support.
How can I receive my refund?
In order to receive a refund, the mattress must be removed from your home by an authorized party of Diamond Mattress Co. and confirmed by Diamond Mattress Co.
If you wish to return an unopened mattress, contact them within the 120 nights and they will send you a return shipping label.
Unopened returns must be sent back to Diamond Mattress Co and confirmed by Diamond Mattress Co.
Absolutely no refunds or returns will be granted after 120 nights.
What are covered by the warranty service?
Deterioration causing the Mattress to have a visible indentation greater than one and one-half inches (1.5″) that is not associated with an indentation or sag which results from use of an improper or unsupported foundation or bed base.
Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and user(s).
Any physical flaw in the Mattress that causes the foam material to evidence degradation, a split or crack, despite normal usage and proper handling.
Any manufacturing defect in the assembly of the Mattress Cover, excluding zippers or handles.
What is the 120 night sleep trial?
Diamond offers a 120-night trial period that starts once your Diamond mattress is delivered to your door.
That said, not many Diamond users return their mattress, which makes them pretty confident that you’ll love yours too.
But give one of our mattress a try and see for yourself.
They make it easy for you to ease into your new Diamond mattress. Every body is unique and needs time to adapt to a brand-new surface.