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B&Q Frequently Asked Questions
Which order can B&Q offer the guarantee policy?
This Guarantee is offered by B&Q Limited, B&Q House, Chestnut Avenue, Eastleigh, SO53 3LE. B&Q guarantee for 10 years from the date of purchase, all Cooke and Lewis and IT kitchen cabinets, door and drawer fronts, cabinet frames, cabinet hanging brackets, cabinet panels, adjustable legs, cornice, pelmet, plinths, hinges, drawer runners, cabinet storage solutions, B&Q and Cooke and Lewis taps and sinks. Where an individual product has a separate guarantee period that is longer than 10 years that time period will apply.
What is the shipping policy?
Deliveries normally occur between 7am and 6pm. Currently the exact timing of delivery cannot be specified.
Delivery is available to all UK mainland addresses. Customers living in some remote rural areas should note some services are not available. If you live in one of these areas, their Restricted Delivery Table will show you the affected postcodes and available delivery services.
For in-store orders cancel any items that bring the order total below £250, prior to the items being delivered, you will be charged the appropriate delivery cost for the remaining value of the shopping basket as detailed in the delivery charges.
What is the return policy?
If you do change your mind, you can return your purchase in its original condition within 90 days. You'll just need the receipt, order confirmation, or sales invoice and they will exchange the product or issue a refund. Products can be returned to any B&Q, whether bought in-store or online.
They are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements.
If the product you purchase is faulty, or not as described, they may offer an exchange, refund or repair as appropriate.
If I want to exchange my orders, what should I do?
If you prefer, you can exchange a product brought in-store, for home delivery or using Click & Collect in any B&Q store.
Please bring your receipt, order confirmation email or sales invoice with you a proof of purchase.
Products can be exchanged within 90 days of purchase from store, delivery to home or collection from one of Click & Collect desks.