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DR DAVID JACK Frequently Asked Questions
Has Dr. David Jack's skin care products been tested on animals?
No, they are proud that there is no cruelty. Although all their products are currently plant-based, they are making all formulas certified by the Vegetarian Association and using the jumping rabbit logo.
Is their packaging recyclable?
They know how much waste there is in the beauty industry, and they are trying to improve their packaging choices without affecting the efficacy of their products. They provide fully recyclable glass and plastic bottles for all products. However, for products with a pump, please unscrew the pump from the bottle and put the bottle part into the recycle bin. If you disassemble the pump and remove the metal ball and spring, you can recycle it.
Where is their product produced?
They are proud to be made in the UK. Dr. David Jack worked with a cosmetic chemist to create cutting-edge and unique formulas protected by intellectual property rights.
Is it safe to use their product during my pregnancy / lactation?
They recommend that you consult your doctor or doctor for advice on any changes to your skin care formula.
Where is my parcel?
Please pass [email protected] Contact their customer service team for more information about your tracking details.
What is their return policy?
You are welcome to return or replace any unnecessary items to them within 14 days after receiving them (provided that they are not used and remain in the original packaging). Returns that do not comply with our policy * will not be accepted and will be returned to the customer.
*Items returned in non sales status, such as：
Kaifeng
Sample / use (except for damaged or defective items)
Relabel
Refill
perforation
Partially missing items / threshold based gwp/ exclusive set
Please note that the return is sent by the customer at his own expense.
They will confirm when they receive your returned items and start refunding. Card refund may take up to 10 working days to complete, depending on the bank's processing time. This may be very different among card issuers, and they cannot exert influence on it. PayPal refunds are available immediately.