Details 23 used
Promo Detail: You will get 15% Off by entering this promotion code when you make a purchase and check out at E-Conolight.
Is shipping included in my pole and bullhorn order?
Yes, it is. Shipping and handling is already included in the prices of all their poles and bullhorns. Mainly so you don't have to worry about it.
When can I expect my order?
Place it before noon CT during business hours, and their in-stock items ship the same day. Expect a nice package on your doorstep within 3-7 business days (that’s Fedex Ground, for those who’re wondering). Orders over 300 pounds will be shipped common carrier and have got to be unloaded by the customer (that's you). All shipments are F.O.B. original and once the product leaves their factory, it's considered all yours. Congrats, by the way.
What if I have to make a return?
You've got 30 days from the original purchase date, my friend. First, submit a return request here or give their Tech Support team a call at 1-888-243-9445 to get authorization. Then…well, they’ll tell you the plan. Light poles and bullhorns are custom made and cannot be cancelled or returned. Discontinued and Clearance products cannot be returned.
What do I do if my fixture arrives damaged?
Within 30 days of receiving the item, call their customer service team and let them know. If your product is broken, you may be asked to ship it back, depending on the scenario. NOTE: you won't be charged return shipping on any damaged in transit or defective product.
Do I get shipping benefits if I become a member?
Non-members receive free shipping on orders of $500 or more. e-cono+ members receive free shipping on orders of $400 or more. However, if you live in AK or HI, you'll still have to pay a shipping fee. They're sorry, and they hope you still love them.
Are product installation guides available?
Since they like to make things easy for you, they included one with each fixture. You can also find them on their website; just head to the product page and scroll down to "Guides & Info" on the right-hand side. Next to"Instruction Manual,"click"Download File." And there you have it.
How does E-Conolight's products priced?
Fairly. And less than you'd expect. But their product prices, including promotional offers, can change. They also don't include shipping, handling, tax, and all that other fun stuff.
What do "typical mounting height" and "typical spacing" refer to?
Typical mounting height is the range (in feet above grade) that a fixture should be mounted. Typical spacing is the measurement used (in multiples of mounting height) that two or more fixtures should be mounted apart from each other. Once you get these right, you'll be the grandmaster of optimal light distribution.