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Eurail (50)
All 50
Editors' Pick 5
Coupons 37
Deals 13
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Eurail Frequently Asked Questions
What is Return policy of Eurail?
If you are not satisfied with your order, you can return or exchange your Passes that haven't been activated or used for travel. But for activated mobile Passes, you can deactivate it any time before the start of its validity period by cancelling the activated travel days in the My Pass section of the Rail Planner app. After they receive your return request, you will get an a full refund minus a 15% cancellation fee. If you purchased the Plus with your Passes, you can finally get a 100% refund. But note that the costs for Plus cannot be refunded.
How much is the shipping fee?
- After you purchase Mobile Pass, Eurail will send the activation code for your Eurail Pass directly to your inbox. what you have to do is downloading their Rail Planner app, activate your Pass, and enjoy your first train.
- To make your package safe and sound, Eurail adopts PostNL's secure, registered delivery service. If you purchase Passes in the same order, they will be delivered in the same package, so you just need to pay for shipping once.
What forms of payment does Eurail accept?
Eurail accept a range of payment methods as follow:
- For orders in American dollars (USD):
In the United States, Eurail accepts American Express, Visa Electron, Visa, JCB, MasterCard, PayPal, Discover, Alipay and UnionPay.
- For orders in Australian dollars (AUD):
In Australia, Eurail accepts PayPal, American Express, Visa, Mastercard, Discover, Visa Electron and UnionPay.
- For orders in Canadian dollars (CAD):
In Canada, Eurail accepts Visa Electron, Alipay, Discover, Visa, Mastercard, PayPal and UnionPay.
How to use Vouchers and Coupons?
To receive the discount corresponding to the Voucher, Consumers have to enter the Voucher code in the dedicated field during the ordering process. you just only use vochers before purchasing a Rail Pass directly with Eurail on its Website. Voucher discounts cannot be collected on expired orders of Eurail. Please note: One Voucher is accepted per order and a Voucher can be used only once. Vouchers cannot be converted into cash and cannot be sold to third parties.
Are Eurail responsible for my account data?
No, you must keep the login datas strictly confidential. Eurail is not responsible for abuse of login data and may always assume that the person using them is the actual account holder. All actions through the cosumers' account are for the liability and risk of the consumer, unless the Customer has duly informed Eurail that its account may have been compromised. In any case, consumers should take some measures to prevent unauthorized access.