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What are eligible for a return?
All eligible products can be returned within 16 days, except for special releases, sale items, and items marked as final sale (indicated in the item’s product description).
All tags must be attached, the packaging must be intact, and the product must be unused/unworn.
What is the return policy?
they want you to be happy with your purchase. If you are unsatisfied with your order, all eligible items can be returned for store credit within 16 days of the original purchase date.
Once a return is started, please note that all tags must be attached, the packaging must be intact, and the product must be unused/unworn.
Any return request on orders made with ‘bot’ type services and backlinks will be canceled at our discretion. Do NOT tape the shipping label directly to any shoe box. This makes the product unsellable, and these packages will no longer be eligible for return and will be returned to the sender.
Can I enjoy free shipping at Feature?
Yes. Free shipping is currently available for orders over $150 shipped within the United States.
Please note that any "free shipping" options are shipped with the most cost effective option and is typically a slower service than an expedited service.
If speed of delivery is important please consider upgrading your shipping service.
When will I receive my order?
They do their best to ship within 48 hours, however, the distribution and order processing functions are completed within hours.
Once the order has entered the allocation and processing phase, the order cannot be cancelled. Some of the things that can cause delivery delays are:
Invalid address or missing apartment/suite number.
Allocate inventory from different locations.
Any changes to address or product in the order.
If your order is more than 72 hours old and you have not received any updates, please open a help ticket at their support center.